Rental Policy
Clear, fair, and written for real life.
Everything you need to know about renting from Saga by Himani — booking, deposits, returns, damage, cleaning, cancellations, and pickup/delivery in Surrey and Metro Vancouver.
Rental Duration
Choose a 3-day or 7-day rental during booking. The 7-day rental fee is twice the listed 3-day price, while the refundable security deposit stays the same. Your exact pickup and return dates appear before payment and depend on availability.
Refundable Deposit
Every rental requires a refundable security deposit. Checkout collects it in the same payment as the rental fee, and each product page shows the amount before checkout. After an approved return inspection, the deposit is refunded to the original payment method, subject to bank processing time.
Late Returns
Late returns delay other clients. A late fee applies after the agreed return date — typically 25% of the rental fee per additional day, deducted from the deposit. Please message us in advance if you anticipate a delay.
Damage Policy
Minor wear (makeup marks, small stains, loose threads) is expected and not penalised — that's what the dry-clean process is for. Significant damage (large tears, lost dupattas, irreparable stains) is assessed individually and deducted from the deposit. Loss of an outfit is charged at the full replacement value.
Cleaning
Dry cleaning is included and handled by Saga by Himani unless otherwise stated. Please do not attempt to clean the outfit yourself, including spot cleaning at home — many fabrics and embellishments need specialised care.
Cancellations
We understand wedding plans shift. Cancellations made 14+ days before the event are eligible for a credit toward a future rental. The refundable deposit is always returned. Within 14 days of the event, rental fees become non-refundable as the outfit is reserved exclusively for you.
Online Booking
Each product page shows the size currently carried. Choose your event date to check the physical outfit's availability. Checkout collects the rental fee and refundable security deposit together; a booking is confirmed only after payment is verified.
Pickup / Delivery
Pickup from our Surrey studio is included. Delivery within Metro Vancouver is available for a small fee — message us with your postal code for an exact quote. We do not currently ship outside Metro Vancouver.
Frequently Asked Questions